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Client Relations

Raleigh, NC, USA

Job Type:

Full-Time

About the Company

Join Our Team at Nu Look Home Healthcare!
Nu Look Home Healthcare, located in Raleigh, NC, is a premier provider of home health care services, supplies, and equipment dedicated to helping senior citizens live their best lives in the comfort of their own homes. As we expand into new areas, we are looking for experienced and passionate professionals to join our growing team!

We take great pride in delivering exceptional care and treating our patients as we would our own loved ones. If you have previous home health care experience and are looking for a rewarding career with opportunities for growth, we encourage you to apply.

Why Join Nu Look Home Healthcare?
✔️ Career Growth Opportunities – As we expand, so do your opportunities for advancement!
✔️ Supportive & Professional Team – Work alongside dedicated professionals committed to quality care.
✔️ Meaningful Impact – Help improve the quality of life for seniors and their families.

At Nu Look Home Healthcare, we’re committed to providing personalized, compassionate care, and we’re looking for team members who share that passion. Join us today and be part of something bigger!

About the Role

The Client Relations Specialist plays a vital role in ensuring a seamless and positive experience for our clients and their families. This position involves building strong relationships, addressing concerns, and coordinating care to ensure client satisfaction. The ideal candidate is a compassionate and detail-oriented professional with prior experience in home health care.


Key Responsibilities:
  • Serve as the primary point of contact for clients and families, ensuring their needs are met with professionalism and care.

  • Develop and maintain strong relationships with clients by providing support, guidance, and regular check-ins.

  • Assist clients with onboarding, scheduling services, and addressing concerns to ensure satisfaction.

  • Collaborate with caregivers, nurses, and the administrative team to ensure client care plans are effectively implemented.

  • Monitor client feedback and resolve issues or concerns in a timely and compassionate manner.

  • Educate clients and their families on available home health care services, supplies, and equipment to enhance their quality of life.

  • Maintain accurate client records in accordance with company policies and HIPAA regulations.

  • Support business growth by identifying opportunities to enhance client satisfaction and engagement.

Qualifications & Requirements

  • Previous experience in home health care, senior care, or a related healthcare setting is required.

  • Strong interpersonal and communication skills with the ability to build trust and rapport with clients.

  • Excellent problem-solving and conflict resolution abilities.

  • Ability to multitask and prioritize in a fast-paced environment.

  • Proficiency in using electronic health records (EHR) systems and Microsoft Office Suite.

  • Strong attention to detail and a commitment to client-centered care.

  • High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, social work, or a related field is preferred.


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