1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Phone number

• Email address

• Mailing address

• Date of birth (if applicable)

Health-Related Information (if applicable)

• Information related to care needs, services requested, or medical conditions

• Any information voluntarily submitted through forms, assessments, or communications

Automatically Collected Information

• IP address

• Browser type

• Device information

• Pages visited and interaction data

2. How We Use Your Information

We use your information to:

• Provide and manage home care services

• Respond to inquiries and support requests

• Coordinate appointments and care services

• Communicate important service updates

• Improve our website and user experience

• Comply with legal and regulatory requirements

3. SMS Communications & Consent

By providing your phone number, you consent to receive text messages from NuLook Homecare Agency, LLC related to your inquiry, services, or account.

These messages may include:

• Appointment confirmations and reminders

• Service updates

• Follow-up communications

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP.

We do not share, sell, rent, or disclose your phone number or SMS consent information to third parties or affiliates for marketing purposes.

4. HIPAA Compliance & Protection of Health Information

NuLook Homecare Agency, LLC understands the importance of protecting sensitive health information.

We implement administrative, physical, and technical safeguards to protect personal and health-related information in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

Protected Health Information (PHI) is only used and disclosed:

• For treatment, payment, and healthcare operations

• As required by law

• With your authorization when necessary

We limit access to sensitive information to authorized personnel only and take reasonable steps to ensure confidentiality and security.

5. How We Share Information

We may share your information only in the following circumstances:

• With authorized staff and healthcare professionals involved in your care

• With service providers who assist in operating our business (under confidentiality agreements)

• When required by law, regulation, or legal process

• To protect the rights, safety, or property of our company, clients, or others

We do not sell or rent your personal information.

6. Data Security

We take reasonable measures to protect your information, including:

• Secure data storage systems

• Access controls and authentication

• Encryption where appropriate

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information

• Request corrections

• Request deletion (where legally permitted)

• Withdraw consent for communications

To exercise your rights, please contact us using the information below.

8. Third-Party Services

Our website may use third-party tools or integrations (such as scheduling systems, communication platforms, or analytics tools). These providers may collect and process data according to their own privacy policies.

We ensure that any third-party service providers handling sensitive data are required to maintain appropriate safeguards.

9. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Enhance user experience

• Analyze website traffic

• Improve functionality

You can adjust your browser settings to refuse cookies if desired.

10. Children’s Privacy

Our services are not directed to children under the age of 13 without parental or guardian involvement. We do not knowingly collect information from children without appropriate consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

NuLook Homecare Agency, LLC
Phone: (919) 747-9491
Email: [email protected]
Website: https://www.nulookhomecare.com